Returns & Exchanges

At Old Hall Farm, we take pride in the quality of our fresh produce and artisanal goods; if you are not entirely satisfied with your purchase, we are here to help. Due to the perishable nature of our food products, please notify us within 24 hours of delivery regarding any issues.

Return Process

• 1.
  Contact Our Team

  Email our customer service team with your order number and a brief explanation of the issue regarding your farm produce.

• 2.
  Provide Photographic Evidence

  For any damaged or spoiled perishable items, please attach clear photos to your email to help us maintain our high quality standards.

• 3.
  Review and Approval

  Our farm shop team will review your request within 48 hours to determine if a replacement or refund is appropriate based on the product type.

• 4.
  Resolution Delivery

  Once approved, we will either dispatch a fresh replacement with our next delivery run or issue a refund directly to your original payment method.